At Lab Wale, we are committed to providing you with the best shopping experience. We understand that there may be instances where you may have concerns or grievances related to your purchases. Your satisfaction is our priority, and we have established a transparent grievance redressal process to address any issues you may encounter.
How to Lodge a Grievance:
If you have a grievance, we encourage you to follow these steps for a prompt resolution:
- Contact Customer Support:
- Escalate to Grievance Redressal Officer:
- If your concern is not resolved to your satisfaction, you can escalate it to our Grievance Redressal Officer. Please email email@example.com, and our officer will investigate the matter promptly.
Grievance Redressal Officer:
Name: Sahil Batra
Expected Timeframe for Resolution:
We strive to resolve all grievances as quickly as possible. Our goal is to acknowledge your complaint within 24 hours and provide a resolution within 7 working days. In case of any delays, we will keep you informed about the progress.
Escalation to External Authorities:
If you are dissatisfied with the resolution provided by Lab Wale, you have the option to escalate the matter to relevant external authorities as per applicable laws and regulations.
Feedback and Suggestions:
We value your feedback and suggestions on how we can improve our grievance redressal process. Please share your thoughts at firstname.lastname@example.org.
Lab Wale is committed to ensuring a fair and transparent resolution to all grievances. Thank you for choosing us as your trusted e-commerce partner.