Cancellation Policy:

1.1 Cancellation Time Frame: Customers may cancel orders or services within a period of 24 hours from the moment of order placement. Subsequent to this period, cancellations and refunds will not be entertained.

1.2 Conditions and Restrictions for Cancellations: Cancellation requests are subject to approval and will be declined after the stipulated 24-hour window or if the order is processed by us. Customized or personalized orders are non-cancellable.

1.3 Cancellation fee: In case of Cancellation within 24 hours and if the cancellation request accepted, 15% fee will be deducted, and remaining amount will be transferred. In Case of cancellation due to non-completion of KYC (Wherever required for the Sensitive Products like Acids or Chloroform etc.), 25% Cancellation Charges will be applied, and remaining amount will be transferred. In case someone order Corrosive chemicals like Acids for Toilet Cleaning, metal cleaning at home or any personal use Or Chloroform for Medicinal use or personal use, the order will be cancelled immediately, and refund will be initiated after deducting 25% Cancellation Charges.

Refund Policy:

2.1 Refund Initiation: Refunds will not be provided under any circumstances. Only replacements will be initiated in the event of receiving damaged or broken items. To substantiate such claims, customers must provide a video recording during the unboxing process, clearly displaying the extent of damage.

2.2 Refund Request Time Frame: Customers must submit replacement requests within 24 hours of the product’s delivery.

2.3 Non-Replaceable Products: All products are inherently non-replaceable, except in cases where damage occurs during shipping.

Partial Refunds:

3.1 Partial Refund Considerations: Partial refunds will not be considered under any circumstances.

Return of Physical Goods:

4.1 Return of Order: Return of physical goods is not applicable; solely replacements will be facilitated for damaged items.

4.2 Return of Wrong Item: In case wrong item delivered, customer can ask for the Free return and complete refund within 7 days of delivering the item. We’ll refund the complete amount after receiving the goods which may take 7-15 days’ time.

Refund Method:

5.1 Refund Methodology: No refunds will be issued. Instead, damaged items will be replaced in case damages happened during shipping (A product unboxing video required).

Exceptions:

6.1 Cancellation Exceptions: Cancellation is permissible, and replacements will be initiated only if we fail to dispatch the product within 10 days from the date of order confirmation.

6.2 Cancellation and Return of Shipment during Delivery Attempt: If the customer refuses to accept the package at the time of delivery and the shipment is returned to us, a refund will be processed after deducting the actual forward and return shipping charges, as well as any applicable costs for damaged product(s). It’ll be credited back to original payment source within 5-7 working days.

6.3 Absence of Customer Communication: If we do not receive any response from the customer regarding address confirmation via WhatsApp or Call within 15 days of placing the order, the order will be automatically cancelled. In such cases, a 15% cancellation charge will be deducted, and the remaining amount will be refunded within 5–7 working days.