Cancellation Policy:

1.1 Cancellation Time Frame: Customers may cancel orders or services within a period of 24 hours from the moment of order placement. Subsequent to this period, cancellations and refunds will not be entertained.

1.2 Conditions and Restrictions for Cancellations: Cancellation requests are subject to approval and will be declined after the stipulated 24-hour window or if the order is processed by us. Customized or personalized orders are non-cancellable.

1.3 Cancellation fee: In case of Cancellation within 24 hours and if the cancellation request accepted, 15% fee will be deducted, and remaining amount will be transferred. In Case of cancellation due to non-completion of KYC (Wherever required for the Sensitive Products like Acids or Chloroform etc.), 25% Cancellation Charges will be applied, and remaining amount will be transferred.

Refund Policy:

2.1 Refund Initiation: Refunds will not be provided under any circumstances. Only replacements will be initiated in the event of receiving damaged or broken items. To substantiate such claims, customers must provide a video recording during the unboxing process, clearly displaying the extent of damage.

2.2 Refund Request Time Frame: Customers must submit replacement requests within 24 hours of the product’s delivery.

2.3 Non-Replaceable Products: All products are inherently non-replaceable, except in cases where damage occurs during shipping.

Partial Refunds:

3.1 Partial Refund Considerations: Partial refunds will not be considered under any circumstances.

Return of Physical Goods:

4.1 Return Process: Return of physical goods is not applicable; solely replacements will be facilitated for damaged items.

Refund Method:

5.1 Refund Methodology: No refunds will be issued. Instead, damaged items will be replaced in case damages happened during shipping (A product unboxing video required).

Exceptions:

6.1 Cancellation Exceptions: Cancellation is permissible, and replacements will be initiated only if we fail to dispatch the product within 10 days from the date of order confirmation.